Where do I go for help?

With three integrated data systems it can be hard to decide where to go for support. Remember that all three have different vendors, programmers and supports. You will receive the quickest response if you start with the right support system. If you are thinking about FAST and Student Success, use the ticket system for the system where you SEE the problem. View the MTSS Systems Support Map for Users for an expanded version of the information below

Questions about...	Where to go for support...
A&A account on EdPortal New account setup Updating existing account Troubleshooting access to EdPortal	EdPortal team Please use the directions and tutorials found on the portal login page [e-mail] 515-725-2040
FastBridge system Accessing and using FastBridge Universal screening and progress monitoring assessments Student assessment scores Rosters in FastBridge Troubleshooting issues in FastBridge	Knowledge Base link in the upper left corner of the FastBridge system for documented resources If additional assistance is needed beyond the resources, you can submit a support request via email or using a webform within FastBridge. For the webform, click Support in the upper left corner of the FastBridge system. Always select FastBridge from the product menu. This is a link to an Iowa-specific version of the webform.  Or send an email to: [e-mail] Important: Support for Iowa users is not available via the chat or phone options in FastBridge Use of chat and phone will result in delays or potential misinformation.
Panorama Student Success (MTSS Data System) Access and using Student Success Healthy Indicator and student level reports Rosters in Student Success Intervention tracking Troubleshooting issues in Student Success	Help link in the upper right corner of Student Success Green Help link in the lower right corner of Student Success If additional assistance is needed beyond the resources: Click Contact us in the Help popup box -or- Email [e-mail]
Not sure?	Choose the support for the location where you see the issue (or where you don’t see what you expect). Otherwise, email [e-mail] and we’ll help connect you with the appropriate team or resources.