Access Instructions for School and District Staff

This document is intended for LEA (district/non-public school) users only. AEA staff have separate instructions here. All staff access to Student Success, FastBridge and ACHIEVE is via the Iowa Education Portal (EdPortal). There is no direct login for staff to FastBridge, Student Success, or ACHIEVE.

The #1 thing to remember about access is that the email addresses in Ed Portal and the district SIS must match at all times - it is the “glue” that connects the user role to the Ed Portal account. For teachers, the email also connects user accounts to rosters. 

I’m a staff member who needs access

Create a new Okta account for EdPortal. If you already have an account, the system will tell you.

I’m a leader assisting a staff member with access

Resources

 

I’m a student information system (SIS) manager

Here are the instructions you’ll need for Assigning MTSS (Panorama Student Success) or FAST User Roles for LEA

  • Do not assign user roles for AEA staff in your SIS. They must follow these AEA specific directions in Quick Start: AEA Access to Student Success and/or FastBridge
  • One role per needed application is enough, except for teachers with students scheduled with them. They need the FAST Classroom User role assigned, even if they have another role.

Troubleshooting

Contacts for additional help

Contact the EdPortal team at ed.portal@iowa.gov or 515-725-2040 if you encounter issues with: 

  • setting up your Okta account 
  • accessing the EdPortal website 
  • password issues or Okta account locked 
  • updating your Okta information 

Contact the Panorama Student Success support team via the “Need Help?” link in Student Success or by emailing support_Iowa@panoramaed.com for help with the following:

  • you can log into Ed Portal but there is no MTSS link (after you select the correct district or building in the upper right corner)
  • any problem encountered after you click the Panorama Student Success link, such as an error message or a roster issue.

Contact the FastBridge support team via “Support” in the FastBridge system or by emailing iowafastbridgehelp@renaissance.com for help with the following:

  • you can log into Ed Portal but there is no MTSS drop-down menu or FastBridge link underneath (after you select the correct district or building in the upper right corner)
  • any problem encountered after you click the FastBridge link, such as an error message or a roster issue.

Common terms

Autoprovisioning: the nightly process that connects user roles from SIS to accounts in Ed Portal

EdPortal: Iowa’s Education Portal to access a variety of education applications in one location

FastBridge or FAST: assessments and system contracted by Iowa

Okta account: Type of secure account used for logging into EdPortal and potentially other state applications.

Panorama Student Success: Iowa’s MTSS data system. Home of Healthy Indicator and other valuable reports.

Student Information System (SIS): data system used by schools that contains student and staff information. Likely Alma, JMC, Powerschool, or Infinite Campus.

User roles: assigned in the district SIS, the MTSS, FAST, and ACHIEVE user roles control staff access to each system.